Return & Exchange Policy

At Sellia Style, we are committed to providing a refined and comfortable shopping experience for our valued customers.
To ensure your confidence and satisfaction, we offer a clear and flexible return and exchange policy as outlined below.

First: Return Conditions

• You may submit a return request within 14 days from the date of receiving the product.

• The shipping invoice and original product packaging must be kept in perfect and undamaged condition.

• A return request is accepted only if the product has a manufacturing defect, damage, or if the item received is not as described.

• Once the product is received at our warehouse and inspected, the eligible amount will be refunded according to the original payment method.

Cases Where the Customer Bears the Shipping Cost

• If the product is free of defects, the customer is responsible for the shipping fees both ways (sending and returning).

Second: Exchange Conditions

• Products eligible for exchange must be in their original, unused condition, unworn, unwashed, and with all original packaging and tags intact.

• Exchange requests must be made within 14 days from the date of receiving the product.

• If the exchange is due to an error on our part (wrong item / incorrect size), we cover all shipping costs.

Opening the Shipment Upon Delivery

• You may open the shipment before payment to confirm that the product matches the requested specifications.

• If the product is incorrect, damaged, or defective, you will not bear any additional shipping fees.

Refund Timeframe

• Refunds are processed within 7–14 business days from the date the return request is approved and the complaint is verified.

Products Excluded from Return & Exchange

• Medical and personal-care products (such as teeth-whitening tools, personal grooming devices, laser devices, etc.).

• Items purchased during major sales or promotional events are not eligible for return or exchange.

✨ We promise to always provide you with a pleasant and satisfying experience at Sellia Style.