FAQ – Frequently Asked Questions
FAQ – Frequently Asked Questions
Sellia Style
Welcome to our FAQ page, where you will find answers to the most common questions regarding orders, shipping, payment, returns, and more.
If you don't find the answer you're looking for, feel free to contact us anytime.
🔸 1. How long does order processing take?
We prepare your order within 1–2 business days.
During sales seasons or peak times, processing may take slightly longer.
🔸 2. What is the delivery time?
Delivery usually takes:
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2–5 business days within the country
Delivery times may vary depending on your city or region.
🔸 3. How can I track my order?
Once your order has been shipped, you will receive a tracking number to follow your shipment via the courier’s website.
🔸 4. Can I modify or cancel my order?
Yes, you can modify or cancel your order only before it is shipped.
After the order is dispatched, cancellation is no longer possible, and the Return & Exchange Policy applies.
🔸 5. What payment methods do you accept?
We offer several secure payment options:
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Cash on Delivery (COD)
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Credit/Debit Cards (Visa / MasterCard)
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Digital Wallets (if available)
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Bank Transfer (when available)
🔸 6. Is Cash on Delivery available?
Yes, COD is available in most cities.
Additional fees may apply depending on the courier company.
🔸 7. How can I return or exchange a product?
You can request a return or exchange within 14 days of receiving your order, provided that:
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The product is in its original condition
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The packaging and invoice are kept
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The item is not part of the excluded categories
More details are available in our Return & Exchange Policy.
🔸 8. What if I receive a damaged or incorrect item?
We sincerely apologize ❤️
If your item arrives damaged, defective, or incorrect, we cover all return and reshipping fees.
Please contact us within 24–48 hours of receiving the order.
🔸 9. Can I open the package before paying?
Yes, you may open the package before payment to ensure the product matches the description.
If it does not match, you will not be charged any additional fees.
🔸 10. Are prices final?
Prices may change during promotions or sales.
The price shown at checkout is the final price.
🔸 11. Are your products authentic?
Yes! We guarantee that all our products are carefully selected from trusted suppliers to ensure quality and satisfaction.
🔸 12. Are all sizes available?
Only available sizes appear on the website.
Unavailable sizes will show as “out of stock” or cannot be selected.
