Return & Exchange Policy

At Sellia Style, we are committed to providing a refined and comfortable shopping experience for our valued customers.
To ensure clarity and transparency, please review our updated return and exchange policy below:

First: Return Policy

• Return is allowed only at the time of delivery and in the presence of the courier.

• Customers must inspect the product upon receipt before confirming delivery.

• If the product is found to be damaged, defective, or different from the ordered item, it must be returned immediately with the courier.

• No return requests will be accepted after the courier leaves, except in cases of manufacturing defects.

Returns After Delivery

• Returns after delivery are not accepted, except if a manufacturing defect is proven.

• In such cases, the customer must contact customer service within 14 days of receiving the product, along with clear proof of the defect.

• Once the product is received and inspected, the refund will be processed via the original payment method.

Second: Exchange Policy

• Exchange requests are accepted within 14 days from the date of receiving the product.

• The product must be in its original, unused condition, unworn, unwashed, with all tags and packaging intact.

• If the exchange is due to an error on our part (wrong item or size), Sellia Style bears all shipping costs.

• If the exchange is for personal preference (size/model), the customer bears the shipping costs.

Opening the Shipment Upon Delivery

• Customers are allowed to open the shipment before payment to ensure the product matches the requested specifications.

• If the product is incorrect, damaged, or defective, it can be returned immediately with the courier at no extra cost.

Refund Timeframe

• Refunds are processed within 7–14 business days from the date the return is approved and the product is inspected.

Products Excluded from Return & Exchange

• Medical and personal-care products (such as teeth-whitening tools, personal grooming devices, laser devices, etc.).

• Items purchased during major sales or promotional offers are not eligible for return or exchange.

✨ We always strive to provide you with a pleasant and satisfying shopping experience at Sellia Style.